The Buyer is entitled to make a complaint if a product has a physical defect (non-conformance of the product sold with the agreement) or a legal defect.
In order to make a complaint the Buyer is requested to send back the product to the Seller’s address. The Buyer is requested to send back the product along with a fiscal receipt or VAT invoice. In the process of making a complaint, the Buyer is asked to fill in a complaint form (available in the store’s Regulations) and send it together with the product as well as by electronic means to the e-mail address firstname.lastname@example.org. Should the Buyer send the complaint form by electronic means to the e-mail address email@example.com, the decision concerning the complaint shall be sent to the Buyer as a reply also by electronic mail. The complaint shall be resolved within 14 days from the date it was made with the attached description of the reasons for the complaint and the Customer’s demands.